FAQ — Frequently Asked Questions

How do I create an account? +

Click 'Sign Up' on the top right corner of any page. You can register with your email address or sign in instantly with your Google account. Your account gives you immediate access to free illustrations and the ability to purchase premium packs.

Can I sign in with Google? +

Yes! We support Google OAuth for seamless, password-free sign-in. Click 'Sign in with Google' on the login page and authorize the app. Your Google profile name and email are used to create your account automatically.

How do I reset my password? +

Click 'Login' then 'Forgot Password'. Enter your registered email address and we'll send you a secure reset link. Check your spam folder if you don't see the email within a few minutes — it typically arrives within 60 seconds.

How do I update my profile? +

Go to Account Settings from your dashboard menu. You can update your display name, email address, and password at any time. Changes take effect immediately across all sessions.

How do I delete my account? +

To delete your account, email us at [email protected] with your request. We process deletions within 7 business days. Note that deleting your account permanently removes access to all purchased packs — we strongly recommend downloading everything first.

How does the search work? +

Our search is powered by Meilisearch for near-instant, typo-tolerant results. Just start typing and results appear as you type. You can search by style name, category, topic, pack name, or any descriptive keyword.

Can I filter illustrations by style? +

Yes! Use the style filter on the browse page to narrow results to Flat, Outline, 3D, Isometric, Hand-drawn, Abstract, Gradient, or Cartoon styles. Style filters can be combined with any keyword search for precise results.

How do I browse by category? +

Use the Categories menu in the main navigation to explore illustrations by topic — Business, Technology, Health, Education, Finance, and more. Each category page shows all matching packs across every available style. Subcategories let you drill down further.

Can I search by color? +

Color search is not yet available as a filter, but since all illustrations ship as SVG files you can recolor any pack to match your palette using our free SVG Color Editor tool. You can match any hex color to any part of an illustration in seconds.

What does the pack detail page show? +

The pack detail page displays a hero preview image, thumbnails of every individual illustration in the pack, a full list of included file formats (SVG, PNG, AI, etc.), pricing details, and the applicable license type. You can preview each illustration at full size before purchasing.

What file formats are included? +

Most illustration packs include SVG, PNG, and AI formats. Some packs also include Figma source files and EPS. 3D packs may include BLEND or OBJ. The exact formats included are always listed clearly on each pack's detail page before you purchase.

How do I download illustrations after purchasing? +

After purchasing, go to your Downloads page from the account dashboard. Click the download button next to any pack to receive a ZIP archive containing all included formats organized in labelled subfolders (SVG/, PNG/, AI/, etc.).

What is the difference between free and premium illustrations? +

Free illustrations include a limited preview set from each pack and require attribution when used. Premium packs give you the complete illustration set in all formats with a full commercial license and no attribution requirement.

Can I bulk download all my packs at once? +

Each pack is downloaded individually as its own ZIP archive from the Downloads page. If you have the Ultimate Bundle or All Access plan, all your packs are listed there and you can work through them one by one — there is no combined mega-download due to file size constraints.

Can I re-download purchased illustrations? +

Yes! All your purchases remain available in your Downloads dashboard indefinitely. You can re-download any pack as many times as you need — there is no limit on re-downloads.

What resolution are the PNG files? +

PNG files are provided at 4000x4000 pixels for print-quality and high-DPI display use. Most packs also include a 2x version at 2000x2000 pixels for optimized web delivery. SVG files are vector and scale to any resolution without quality loss.

What is the difference between Standard and Extended licenses? +

The Standard License covers unlimited commercial projects, allows incorporating illustrations into products for sale (themes, designs, websites), and supports up to 5 team members. The Extended License adds full pack/collection/bundle redistribution and access for a large number of employees. See our License page for the full comparison.

Can I use illustrations in commercial projects? +

Yes! Both Standard and Extended licenses permit commercial use including websites, mobile apps, marketing materials, social media, and presentations. Free illustrations require attribution when used in any commercial context.

Do I need to provide attribution for purchased illustrations? +

Attribution is only required for free illustrations. Standard and Extended license holders are not required to credit GetIllustrations in their projects, though we always appreciate a mention or a link back to our site.

Can I use illustrations in client projects and products for sale? +

Yes! The Standard License permits incorporating illustrations into products offered for sale or download to end users — such as themes, designs, websites, and other products. You can use them in unlimited client projects. The only restriction is that you cannot resell our assets as standalone illustration files.

Can I modify or edit the illustrations? +

Yes! You are free to recolor, resize, crop, combine, and adapt the illustrations to suit your project. The only restriction is that you cannot resell the original, unmodified illustration files as standalone creative assets.

Can I share illustrations with my team? +

Yes, the Standard License allows up to 5 team members to store and use illustrations on secured company systems. If you need access for a larger number of employees, the Extended License covers that — contact us for custom pricing.

What am I not allowed to do with the illustrations? +

You may not resell or redistribute the original illustration files as your own product or asset pack. You may not claim ownership of the original artwork, use illustrations in illegal or defamatory material, or build a competing illustration marketplace using our assets.

How do I get API access? +

API access is available with All Access subscriptions and selected premium plans. Go to Account Settings and click the API tab to generate your API key. The key is ready to use immediately and full documentation is available from your dashboard.

What are the rate limits? +

Rate limits vary by plan tier: Basic allows 100 requests per hour, Pro allows 1,000 requests per hour, and Enterprise allows 10,000 requests per hour. All rate limits reset at the top of each hour. Contact us at [email protected] if you need higher limits for your use case.

What can the API do? +

The REST API lets you search packs and individual illustrations, retrieve detailed pack metadata, check your access and license status, generate secure time-limited download URLs, list your purchased packs, and manage collections. All endpoints return standard JSON responses.

Does GetIllustrations support MCP? +

Yes! We provide a native MCP (Model Context Protocol) server that connects AI assistants like Claude directly to our illustration library. Enable it from Account Settings under the MCP tab to get your ready-to-paste configuration snippet.

What SDKs are available? +

We provide official SDK packages for JavaScript/TypeScript (available on npm as @getillustrations/sdk) and Python (available on PyPI as getillustrations). Both SDKs cover the full API surface and include complete TypeScript type definitions and full async/await support.

Do you support webhooks? +

Webhook support is planned for a future release. Once available, you'll be able to register an endpoint URL to receive real-time HTTP POST notifications for events such as new pack releases, download completions, and API key rotations.

What is the @getillustrations/mcp-server npm package? +

The @getillustrations/mcp-server npm package is a Model Context Protocol server that connects AI assistants — such as Claude Desktop, Claude Code, and Cursor — directly to the GetIllustrations library of 35,000+ illustrations and 19,000+ icons. It lets AI models search, browse, and discover assets through natural conversation without leaving the chat interface.

How do I configure the MCP server for Claude Desktop? +

Open your Claude Desktop configuration file (claude_desktop_config.json) and add a mcpServers entry with the key "getillustrations". Set "command" to "npx", "args" to ["@getillustrations/mcp-server"], and provide your MEILISEARCH_URL and MEILISEARCH_MASTER_KEY in the "env" block. Save the file and restart Claude Desktop. The full JSON snippet is available on our MCP setup page.

What is MCP (Model Context Protocol)? +

MCP is an open standard developed by Anthropic that allows AI assistants to access external tools and live data sources in a structured, secure way. With our MCP server, AI models can search for illustrations, retrieve pack details, and generate download links as native tool calls inside your conversation.

How do I enable the GetIllustrations MCP server? +

Go to Account Settings and click the MCP tab. Copy the provided JSON configuration snippet and paste it into your AI client's MCP configuration file (e.g. claude_desktop_config.json for Claude Desktop or .mcp.json for Claude Code). Restart your client and the server will be ready.

Which AI clients are supported? +

Our MCP server is verified to work with Claude Desktop, Claude Code, and Cursor. Any MCP-compatible client that supports the standard stdio or HTTP transport can also connect. We publish verified integration guides for each supported client in our documentation.

What can I do with MCP enabled? +

With MCP enabled, you can ask your AI assistant to find illustrations matching a description or mood, browse specific style families, get download links for packs you own, check licensing details, and discover related packs — all without leaving your AI tool's chat interface.

Is MCP access free? +

Yes! MCP access is included with any GetIllustrations account at no extra charge. Simply generate your API key from Account Settings and use it in the MCP configuration. The MCP server itself is free to use regardless of your plan.

What is the difference between the API and MCP? +

The REST API is for programmatic integration in your own applications, scripts, and automated pipelines. MCP is designed specifically for AI assistants — it wraps our API in the Model Context Protocol so that AI models can invoke it as a native tool without you writing any integration code.

How do I install the MCP server? +

Run npx @getillustrations/mcp-server to start the server instantly without installing anything globally. Alternatively, install it permanently with npm install -g @getillustrations/mcp-server. Both methods require Node.js 18 or higher. Once running, configure your AI client (Claude Desktop, Claude Code, or Cursor) with the JSON snippet from our MCP setup page.

What tools are available in the MCP server? +

The MCP server includes 25 tools organized in three categories: Search (5 tools) — search illustrations, icons, packs, icon packs, and unified search across all assets. Browse (9 tools) — list packs, get pack details, browse categories, styles, and new releases. Knowledge (11 tools) — pricing, licensing, FAQ, company info, style descriptions, popular packs, use cases, features, and contact information.

Can I use the MCP server with Cursor? +

Yes! Cursor supports MCP natively. Add the same JSON configuration to .cursor/mcp.json in your project directory. The config is identical to Claude Desktop — just specify the command as npx, the args as ["@getillustrations/mcp-server"], and your Meilisearch URL and API key in the env block. Restart Cursor and the tools will appear automatically.

What payment methods do you accept? +

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All digital product transactions are processed securely through Paddle, our Merchant of Record. Your bank statement will show a charge from Paddle.net. Custom illustration services are billed separately via Stripe or PayPal. We do not store your card details on our servers — Paddle handles all payment data under PCI DSS compliance.

What is your refund policy? +

We offer a 14-day money-back guarantee on first-time purchases. If you are not satisfied with your purchase for any reason, email [email protected] within 14 days and we will issue a full refund. See our Refund Policy for complete terms.

Do you offer discount codes? +

Yes! Discount codes are sent to our newsletter subscribers and announced on our social media channels. Apply a promo code in the discount field at checkout before completing payment. Codes cannot be applied retroactively to completed orders.

What is the Ultimate Bundle? +

The Ultimate Bundle is a one-time purchase that grants lifetime access to all 38,000+ illustrations across every style and category in every available format. It also includes all new packs released within one year of your purchase date at no extra charge.

Do you offer team pricing? +

Our Standard License allows up to 5 team members to use the purchased assets. For larger teams that need unlimited employee access or the right to redistribute full packs and collections, our Extended License is available. Email [email protected] for a custom quote for teams exceeding 5 designers.

Are there recurring fees? +

No. This is not a subscription and nothing auto-renews. Individual pack and collection purchases grant lifetime access to those assets. The All Access plan grants 1 year of full access to download all our assets and receive every new pack released during that year. Before your access expires, we'll notify you with the option to renew for another year at a 50% discount. Whatever you download during your access period is yours to keep and use forever, even after access ends.

Do you offer an educational discount? +

Yes! Students and educators receive 30% off all purchases. Email us at [email protected] from your .edu email address or include proof of student enrollment or faculty employment and we will send you a personal discount code.

What are collections? +

Collections are curated bundles of illustration packs grouped by theme or use case — for example, "Business & Finance," "Healthcare," or "E-Commerce." Each collection brings together multiple packs that work well together, making it easy to find a cohesive set of illustrations for your project. Browse all collections at /collections.

How are collections different from individual packs? +

An individual pack is a single set of illustrations in a specific style (e.g., "Starter Pack — Flat Illustrations"). A collection groups multiple related packs together under a common theme. Purchasing a collection gives you access to all the packs it contains, often at a better value than buying each pack separately.

What do I get when I purchase a collection? +

You get lifetime access to every illustration pack included in the collection, with all available file formats (SVG, PNG, AI). You can download each pack individually from your account dashboard. Any future updates to the packs within your collection are also included.

Can I purchase individual packs from a collection separately? +

Yes! Every pack within a collection is also available for individual purchase. If you only need one or two packs from a collection, you can buy them separately from their pack detail pages. The collection purchase is ideal when you want the full themed set at a bundled price.

Do collections include future pack additions? +

If new packs are added to a collection you've purchased, you'll receive access to those additions automatically. You'll be notified via email when new packs are added to any collection you own.

Does the All Access plan include all collections? +

Yes! The All Access plan grants full access to every collection (and every individual pack) in our library for the duration of your 1-year access period. Whatever you download during that time is yours to keep and use forever.

Can I change illustration colors? +

Yes! All SVG files can be recolored in any design tool including Figma, Adobe Illustrator, Sketch, or Inkscape. We also provide a free browser-based SVG Color Editor that lets you recolor any illustration by clicking on areas and picking a new color — no software installation needed.

Can I resize the illustrations? +

All SVG illustrations are infinitely scalable vector files — they remain perfectly sharp at any dimension, from a 16px icon to a full-page print layout. PNG files are provided at 4000x4000 pixels, which covers most print and web use cases at any display pixel density.

Do you offer custom illustration work? +

Yes! We offer bespoke custom illustration services for businesses that need unique artwork matching their brand. Visit our Custom Designs page or email [email protected] with your project brief. Typical turnaround is 5-10 business days depending on scope and complexity.

Can I request a new illustration style? +

Absolutely! We love hearing from our community. Email your style suggestion to [email protected]. Popular requests are reviewed by our design team each quarter and the most-requested styles are prioritized for upcoming pack releases.

What design tools are recommended for editing illustrations? +

We recommend Figma, Adobe Illustrator, or Sketch for professional-level editing. For a free desktop option, Inkscape works excellently with SVG files. For quick color changes with no software at all, use our browser-based SVG Color Editor.

Can I combine illustrations from different packs? +

Yes! You can freely combine illustrations from multiple packs within your projects. Mixing illustrations from the same style family produces the most cohesive results, but cross-style combinations are also permitted as long as you hold licenses for all the packs you use.

How do I use SVG illustrations in HTML? +

You can embed SVGs three ways: inline using the <svg> tag (best for CSS/JS control), referencing them as an <img src="file.svg"> (simplest), or using them as a CSS background-image. Inline embedding gives the most control — you can change colors with CSS variables or JavaScript on the fly.

How do I use illustrations in a React or Next.js project? +

Import SVGs as React components using SVGR, which is built into Create React App and Next.js by default. This lets you control fill and stroke colors via props. Alternatively, import the SVG as a static asset path and render it with a standard <img> element for simplicity.

Is there a Figma plugin? +

Yes! Search for 'GetIllustrations' in the Figma Community plugin directory. The plugin lets you browse, search, and insert illustrations directly onto your Figma canvas without leaving the design tool. Sign in with your GetIllustrations account inside the plugin to access all your purchased packs.

Can I use illustrations in WordPress? +

Yes! Upload PNG files via the WordPress Media Library with no extra setup. For SVG files, install a plugin such as Safe SVG or SVG Support to enable SVG uploads. Our illustrations work with all major page builders including Elementor, Divi, Beaver Builder, and the native Gutenberg block editor.

Which browsers are supported? +

GetIllustrations works in all modern browsers — Chrome, Firefox, Safari, and Edge on desktop and mobile. SVG is natively supported in all modern browsers with no polyfill needed. For the best download experience, we recommend the latest version of Chrome or Firefox.

How do I save illustrations to favorites? +

Click the heart icon on any illustration or icon card to save it to your favorites. You must be signed in to use favorites. Your favorites are accessible from the Favorites page in your account dashboard. Favorites sync across all your devices and sessions.

What are collections and how do I create one? +

Collections are organized folders where you can group your favorite illustrations and icons by project, theme, or any system that works for you. To create a collection, go to your Favorites page and click "New Collection." Give it a name and optionally a description. You can then add assets to it from any illustration or icon card.

Can I share my collections with my team? +

Yes! If you have a team account, you can share any collection with your team members. Toggle the "Team sharing" option in the collection header to make it visible to all members on your team. Shared collections appear in each team member's Favorites page under the "Team" tab.

How do I add illustrations to a collection? +

Click the dropdown arrow next to the heart icon on any illustration or icon card. A menu appears listing your collections — select the collection you want to add the asset to. You can also add assets from the Favorites page by selecting items and using the "Move to Collection" action.

Can I organize favorites by type? +

Yes! The Favorites page includes filter tabs for All, Illustrations, and Icons so you can quickly narrow down your saved assets by type. Within each view, assets are displayed in the order you saved them, with the most recent first.

How do I download assets from my favorites? +

Click the "View" button on any favorited asset to go to its pack or detail page, where you can download it if you have access. Favorites serve as bookmarks — the actual download happens from the asset's page or your Downloads dashboard. If you own the pack, you can download directly from the pack detail page.

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