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We answer all emails within 24 hours. Whether you need help with your illustrations, have a licensing question, or want to discuss a custom project — we're here for you.

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support@getillustrations.com
We respond within 24 hours, Monday through Friday.

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Reach us through the chat widget on any page for quick questions about products, licensing, or downloads.

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Browse our Help Center and FAQ for instant answers to common questions.

About Us

We're the creative team behind the illustrations

Get illustrations is created and operated by Roundicons.com creative team, the world's biggest icon bundle. We've been there since the beginning and rise of the icon industry and we hold our place as one of the most powerful and recognized icon and illustrations providers in the industry.

With over 15,000 illustration assets across 100+ packs, our team of designers and developers works every day to deliver high-quality, ready-to-use design resources for web, mobile, and print projects. Whether you're a startup founder, a freelance designer, or part of an enterprise team, we provide the visual assets that bring your products to life.

All communication is entirely private and confidential, we do not share our customers data, requests or contact details. You can read more information about our Privacy Policy and GDPR compliance.

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Common Questions

Frequently Asked Questions

Quick answers about contacting us, licensing, and support.

What is your typical response time?

We respond to all inquiries within 24 hours during business days (Monday–Friday). For urgent licensing or technical issues, we aim to reply within a few hours. During weekends and holidays, responses may take up to 48 hours.

Can I request custom illustrations for my project?

Absolutely! We offer custom illustration services for teams and businesses. Select "Custom Illustrations" in the subject dropdown and describe your project needs — style, quantity, timeline, and budget. Our team will review your request and provide a detailed quote. You can also visit our Custom Work page to learn more.

I have a licensing question. Who should I contact?

Choose "Licensing Question" as the subject and describe your use case. Our licensing team will clarify what's covered under your current license and recommend the right tier if you need an upgrade. For a quick overview, visit our License page.

I'm having trouble downloading my files. What should I do?

First, check that you're logged in with the account that made the purchase. Then visit your Downloads page. If the issue persists, contact us with "Technical Support" selected — include your order email and the pack name, and we'll resolve it promptly.

Do you offer partnership or affiliate programs?

Yes! We have an affiliate program that offers competitive commissions on referrals. Select "Partnership / Affiliate" as the subject and tell us about your platform or audience. We also partner with design tool companies, educational institutions, and content creators for co-marketing opportunities.

What file formats do you offer?

Our illustration packs include multiple file formats to suit any workflow — SVG, PNG, AI, and EPS are standard across most packs. Some packs also include Figma and Sketch files. You can check the available formats on each pack's detail page before purchasing.

Can I use illustrations for client projects?

Yes! Our standard license allows you to use illustrations in client projects, including websites, apps, and marketing materials. For large-scale distribution or resale scenarios, an extended license may be required. Visit our License page for full details on permitted usage.

Do you offer custom illustrations?

We do! Our team can create bespoke illustration sets tailored to your brand's style, colors, and needs. Whether you need a handful of spot illustrations or a full visual system, select "Custom Illustrations" in the contact form or visit our Custom Work page to get started.

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