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E-commerce Customer Support help, 404, error illustration

Q: Can I use this help illustration for commercial projects?

Yes. Every illustration on GetIllustrations comes with a commercial license. You can use it in websites, apps, marketing materials, presentations, and client work without attribution.

Q: What file formats are included with the Hand Drawn Empty State Illustrations | Boldline Chapter 3 pack?

This illustration is available in the formats included with the Hand Drawn Empty State Illustrations | Boldline Chapter 3 pack: Illustrator, SVG, PNG. SVG files are fully editable in Figma, Illustrator, and Sketch.

Q: How do I edit the colors of this help illustration?

After downloading, open the SVG in any vector editor (Figma, Adobe Illustrator, Sketch, or Inkscape). Select the shapes and change the fill colors. Our built-in color editor also lets you preview changes before downloading.

Q: Is this illustration free or premium?

This illustration is part of a premium pack. You can purchase the individual pack or unlock all illustrations with an All-Access subscription.

Download this Hand drawn illustration from the Hand Drawn Empty State Illustrations | Boldline Chapter 3 collection. Available in Illustrator, SVG, PNG formats. Perfect for e-commerce customer support-themed web, app, and presentation projects. This illustration is part of a pack with 50 total illustrations.

Download Options

SVG

PNG

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Description

A relatable illustration of a woman in a life preserver holding up a "HELP" sign, clearly signaling she's stranded. This is an ideal graphic for 404 pages, support sections, or any screen where a user might need assistance. It communicates the need for help in a lighthearted yet direct way, softening the user experience for error states or help-seeking moments.

File types: Illustrator, SVG, PNG

Category: E-commerce Customer Support Communication

Style: Hand drawn

Keywords:

View all 50 in Hand Drawn Empty State Illustrations | Boldline Chapter 3 More E-commerce Customer Support illustrations Browse all packs

License: Commercial and personal use license

Get the full Hand Drawn Empty State Illustrations | Boldline Chapter 3 pack

All 50 illustrations in SVG, PNG & AI formats

All Access $295/yr

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50 illustrations

About This Illustration

This hand drawn illustration belongs to the E-commerce Customer Support category and is part of the Hand Drawn Empty State Illustrations | Boldline Chapter 3 pack — 50 illustrations in a consistent hand drawn style designed to work together.

Available Formats

Illustrator
SVG
PNG

Common Use Cases

Website hero sections, landing pages and blog posts
Mobile app onboarding screens and empty states
Pitch decks, presentations and marketing materials
Social media posts and email newsletters
E-commerce Customer Support-themed design projects

Frequently Asked Questions

Can I use this illustration in printed marketing materials?

Yes. SVG and PNG both work for print. SVG vectors stay sharp at any print size, PNG handles raster reproduction. Convert to CMYK in Illustrator if your printer requires it for offset reproduction.

Will the illustration work in Affinity Designer or Inkscape?

Yes. SVG is an open standard supported by every modern vector editor: Affinity Designer, Inkscape, Sketch, Figma, Adobe Illustrator and others. No proprietary lock-in or special plugins required.

Can I animate this illustration for web or video?

Yes. SVG paths can be animated with CSS, JavaScript, GSAP, or converted to Lottie for After Effects workflows. The element structure is preserved so individual shapes stay independently animatable.

How small is the file compared to a stock photo?

SVG illustrations are typically 5-50KB, orders of magnitude smaller than equivalent stock photos. Faster page loads, sharper quality at any zoom, and no compression artifacts when scaled up.

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